Support Policy

Effective date: April 7, 2026

1. What support covers

We provide reasonable product support for issues such as:

🔹 delivery problems
🔹 access problems
🔹 license activation questions
🔹 basic usage questions
🔹 basic troubleshooting of the purchased product
🔹 identifying whether an issue appears to be product-related, environment-related, or user-input-related

2. What support does not include

Unless expressly stated otherwise in writing, support does not include:

🔹 done-for-you Shopify implementation
🔹 developer work on your store
🔹 SEO services
🔹 copywriting or rewriting your product page
🔹 custom coding
🔹 custom integration work
🔹 store management
🔹 business consulting
🔹 guarantee of performance results

3. What to include in a support request

To help us assist you faster, include:

🔹 your order number
🔹 the email address used for purchase
🔹 a short description of the issue
🔹 screenshots, browser details, and the exact error message, where relevant
🔹 a short explanation of what you already tried

4. Support conduct

We may refuse, limit, or discontinue support where there is abuse, harassment, dishonesty, fraud, license sharing, tampering, or repeated violation of our policies.

5. Scope of remedies

Where a problem is verified, we may provide troubleshooting guidance, reissue access, replace a file, reset access where appropriate, or provide another reasonable product-related remedy.

Support is limited to the purchased product and does not expand your purchase into a managed service.